TM Net Now Do Work Very Fast

Streamyx

As you can read in my older articles, you will know how I pissed off with P1 Wimax’s quality and their customer service.

I used to very hate Streamyx, their customer service attitude and they way they do work. They were damn fucking slow in processing something simple. But nowadays, their quality improve a lot. Their Internet speed is still the same, but I can say it is far more stable and faster than P1 Wimax.

Streamyx’s customer service attitude now has changed a lot which makes me quite amazed coz they are the one who caused me having heart attack. Last time, when I called to their customer service, those bitches will only repeat the same thing and telling me to “turn off modem, plug out the phone line and connect the modem to the phone line without the splitter” or “click Windows start button, click run, type cmd and do a ipconfig /flushdns“.

Dammit! Those bitch don’t even ask me whats going on yet, and when I told them I am using Linux, there is no such thing as flush DNS, they just tell me, just follow what they said while “ipconfig /flushdns” is only exist is low grade operating system like Windows only!!! And while I told them myself is a system/network engineer and I know what I am doing, they can just ignore it and ask you to do something stupid like “ipconfig /flushdns” while the main reason I called is because of packets drop etc.

But recently when I called them, voices of those bitches are no longer there. They were replaced by a group of guys who are very polite and well trained. They will ask you what is actually happening and they did give better answer compare to those bitches who work in the customer service center.

Of course, they also had me if I had tried flushdns as their standard procedure. But at least they didn’t just ask you to do it without even knowing what happened to your line at all. And amazingly, when I told these new customer service operator that I am using Linux, they do know what it is already, unlike those bitches last time. They are patiently listen and ask me the result of my test then file a report.

Last time, it took them ages to process just a simple complaint. Even simple things like asking them to check my port why does it having so much packet drop, it took them 6 months to process it.
Now, they processed it in just within 3 -5 working days.

Recently I just applied Streamyx Combo 1mbps for my 2nd phone line as I need to have more speed to do my work. Guess what? it just took them 2 days to process everything and opened the port.

As some of you know, myself is a Streamyx agent as well. I submitted my application at 4th December, so the application is forwarded to TM Net at 4th December at around 4.30pm. TM Net processed it at 5th December at around 10.45am and emailed me the registration details. My port is then activated at around evening. They are working very fast now.

Compared to last time, the fastest they can process is around 3 working days above. TM Net service is now really improved a lot.

Some people might say, when they apply P1 Wimax, it just took them 2 hours to activate the account only. Yes, it is true that they activate your account very fast, coz everything is automated by the server. It involve very less human work. And after 7 trial period, your speed will become damn fucking slow and their customer service is much more worse than TM Net. So, which one you think is better now? TM Net Streamyx or P1 Wimax?

Some people might say, why TM Net don’t do like P1 Wimax, everything automated by the server. I can say, it is impossible. Streamyx is a ADSL line which it need cable, a wired line. So it need human to actually do the jumpering to enable and connect your phone line to the network device. So it will still have to depends on human to do it. While Wimax, it is just a wireless technology, no cable involve at all, so automation for account activation is very simple.

No matter what, Wimax is still a wireless connection afterall, so you should not expect that you will get stable connection from Wimax. Plus now those pigs and cows and chicken who work as customer service, I can tell you that you will not happy to use P1 Wimax. They make promise, but they never do it. They promised you that they will call you back regarding your issue, but they will never call back.

Anyway, I have to thanks to P1 Wimax for becoming a competitor of TM Net. Because of P1, TM Net has improved so much and providing good quality service. Thank to P1, now I can really enjoy the great service I get from TM Net.

So, conclusion….
See the picture below.

Potong

Reblog this post [with Zemanta]

CC BY-NC-ND 4.0 TM Net Now Do Work Very Fast by Garfield is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

  • ..and the internet line is faster too! not that rocket fast but OK la then before. thumbs up streamyx for the best ISP!

  • yeah, last time i complain about streamyx like hell, even put the screamix avatar in all my forum accounts. but now they really better already.

    hopefully when the HSBB is officially open to the public, the quality will be as good as it suppose to be. coz i am going to apply for a HSBB line and run a mini datacenter at home, hehehehe.

  • yeah, streamyx used to be pretty hateful i must admit, but i guess lately they’re getting better πŸ˜€ competitors can really make them grow! πŸ˜‰

    if only they will lift the caps on Youtube and Rapidshare T___T

  • yeah, hopefully! we are still far behind places like singapore or UK in terms of internet accessibility, lol. hope we’re getting there soon!

  • @Grey,
    actually rapidshare and youtube is not capped,
    TM Net only control the torrent traffic only.

    and by the way, our broadband is actually ahead compare to UK, coz UK ppl they didn’t request to have higher speed and those who still on 256kbps is satisfied, dunno them lar. but we are far behind US & SG. but nothing so say, they are on home fiber optics, which is wat we will be getting next year in our HSBB

  • Yupe! Agree! TM has to improve or they will screw up!

  • @Shereen,
    but hopefully when they have HSBB that time, they dun be arrogant again bcoz of they are the only home fiber line provider.
    or else, ppl will hate them again.

  • LOL~ Last time i called once to complain bout Streamyx, the solution didn’t work until i have to call and call. *sighs*

    now the line is still not stable. connected to internet but can’t do browsing or anything. the sent and received packets not really move.

    =X

  • @Renise,
    u should call during office hour, coz those who duty during office hour is more dedicated to their job.

    for ur problem, i found that during morning 7.30am to 8.30am, and also evening 5.00pm to about 6.30pm will have such kind of problem. i suspect is due to too many connection is connecting on that hour, so their server is not able to assign IP effectively. as u can see, it is during office hour start and at the time ppl arrive home and start online.

    for me, i just try to reconnection 2 or 3 more time, then i will be able to connect and get a good connection. it is still better than stuck on P1 and have disconnection every half an hour.
    πŸ™‚

  • Actually, so far I’ve no issues with streamyx over here.
    The line is fast enough (faster than all the other service provider I’ve tried over at my place) and after about 4 years using it, I only faced downtime once that was TMs fault.

  • @Kelvin Tan
    u r consider very lucky.
    last time when TM still monopoly that time, it almost once a month the internet connection got problem at my place.

    and i always complain until I know 1 of their engineer(higher position technicial, hehehe). it seems like at my area here, they like to use it for their interns training, when done training, they always forget to set it back properly….

    but now it is much more better already, looks like they dun really use client’s port for training anymore.
    lol

  • nw they offer more cheap package lor..keke..if not cant fight with other company..

    here me at Nikel Khor

  • it is actually not lower down the price, they actually give a few months of discount for the existing packages.

    some packages is lifetime discount, but the offer for upgrade is until certain period only.

    but anyway, Malaysian will always be Malaysian.
    want cheap price, but want quality double better than wat they pay for
    πŸ™‚
    this is y so many ppl get conned to subscribe P1 Wimax
    πŸ™‚

  • flyingfox

    what good is any package if they cut your line 4 days after paying (1 month late due to being outstation and oveseas) your bill (they said updating “takes time” and when I said government departments work faster, said it is not correct to compare them with the government or other ISPs!!! – TM wants to be in a class of its own)and reconnecting takes “up to 24 hours”….When your line is cut it is 0kbps.

  • i assume that you are paying via online rite?
    if u pay online, u will have to wait for them to check and update your account.
    if u want fast, do as what i did, go to TM Point and pay the bills.
    dependent too much on the online billing system sometimes gets you frustrated!
    πŸ˜›